FAQ

We offer DIY bounce castle rentals, by that we mean we charge one low fee for you to rent our bouncers from Friday to Sunday! We do not offer a delivery service and you will be responsible for pick up and drop off to our location. We include everything you need to setup with instructions and are available at all times for a call of support.

Yes, we carry a two million dollar insurance policy in the event of any unforeseen accident. Our policy covers our customers whenever they rent our products. We also require a waiver to be signed at time of pickup.

A $50 deposit is required to book an inflatable. This ensures your bouncer will be reserved for you on your specific date.

Our bouncers are commercial grade, they are not your typical store bought bouncers. As a result these bouncers are much heavier, up to 250lbs. We strongly recommend a large vehicle, such as a SUV, Van or truck. Some smaller bouncers can fit in a smaller vehicle but that is not guaranteed! If you are not sure about your vehicle size and bouncer fit, please contact us. We will provide assistance with loading and unloading but are not responsible for any damage to vehicles.

You need to make sure you have the space for our bouncers. Our website has all dimensions included so please make sure to verify your size requirements. We recommend selecting a place for the bounce castle that is the flattest area of the yard. Apart from this you should also make sure that it is free from stones, sticks, and sharp objects. If you need to setup on gravel and concrete surface you have to place a ground sheet under the bounce castle. The ground sheet will protect the bounce castle from any damage.

Yes! Innisfil Backyard Bounce is TSSA licensed. TSSA Licensed Equipment Is Limited Inventory. Please contact us directly if you require TSSA licensed units for your public event.

Your children’s safety is our top priority! We strongly suggest you use www.theweathernetwork.ca for your source of weather information. We do not recommend setting up outdoors if wind exceeds 20 km/h as the pegs can lose grip, resulting in dangerous play conditions. Your children’s safety is our top priority. If wind/rain/lightning is present during your rental please deflate the bouncer, unplug the blower and store the bouncer in a safe location to prevent damage. You will be responsible for any damage to the bouncer.

Rentals cancelled 72hrs+ will receive full refund on any rental booked. Any rentals cancelled 72hrs or less will be issued a full credit towards a future date valid for 1 year based on availability. Failure to notify Innisfil Backyard Bounce of a cancellation results in no refund of deposit and no future credit will be issued. We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are predicted to be adverse, we may give you the option of picking up your rental or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit or credit balance.

All our bouncers are commercial grade bouncers! These are custom made to order and not available at your local store. Each bouncer has a weight and number of people requirement on it, that said the whole family can enjoy bouncing on our bouncers.

All our bouncers are inspected, cleaned and sanitized after every rental and ready for the next rental! We use VitalOxide to clean and disinfect our products. VitalOxide kills harmful bacteria and viruses. It is safe for you, your children and your pets. It is environmentally friendly.

Prior to returning the bouncer please make sure to return the bouncer the way it was given to you! Please sweep out the castle from any grass, sand or debris. Ensure that the castle is returned dry and free from any moisture. If the rental includes a wet bouncer, please ensure it is free from any water by letting it air dry prior to returning the castle.